AI patient coordinator
How much is your clinic losing
that you’ll never see?
Reylo catches every lead and books every surgery — in under 60 seconds, 24/7, across 40+ languages. One AI coordinator, holding the whole patient journey together.
How much is your clinic losing that you’ll never see?
You pay to fill the top of the funnel — ads, referrals, your reputation. The leaks happen after: in the hours between a message and a reply, in the quotes nobody follows up, in the check-ins that never get sent. No front desk can watch all of them, around the clock. Here are the eight most common — and what each one quietly costs.
Ghost Lead
A new enquiry arrives, no one replies fast enough, and the patient books with whoever answered first.
3 AM Inquiry
Messages land after hours and over weekends. By the time someone reads them, the moment has passed.
Cold Quote
A price goes out, then silence. With no follow-up, a warm, interested lead quietly goes cold.
Empty Operating Day
A gap in the surgery calendar that never gets filled — the most valuable hours in the clinic, sitting idle.
Stalled Booking
A patient says yes but never finishes — no deposit, no date — and nobody has time to chase it down.
Forgotten Check-In
Post-op follow-ups slip through the cracks, so recovery questions go unanswered and reviews never get asked for.
Lost Referral
A happy patient would gladly refer a friend, but no one ever asks — so the referral simply never happens.
Unbooked Re-Treatment
The next top-up or follow-up treatment that should come naturally is never scheduled, and the patient drifts away.
None of these is a failure of effort — they’re gaps in attention, and attention doesn’t scale. That’s the part Reylo takes over: it answers in under 60 seconds, follows up until it books, and closes every one of these gaps.
You don’t have an ads problem. You have a leak problem.
The average clinic runs 8–12 tools that don’t talk.
Every gap between them is where a patient leaks. The stack is expensive on paper — and far more expensive in the leads it quietly loses.
Move every CRM and tool you pay for into one — and stop the leaks.
Dian seals every gap. Nothing leaks.
One AI coordinator catches every lead and holds it — answering in under 60 seconds, in 40+ languages, following up until it books. New leads, old leads, an uploaded database, patients you’d written off.
One system. The whole patient journey, zero gaps.
- 1Lead inflowNew leads + old / CSV-reactivated patients
- 2Dian, AI coordinatorReplies <60s, 40+ languages, qualifies, books, takes deposit — omnichannel inbox
- 3Team chat & handoffColleagues pick up hot threads with full context
- 4Patient portalRecovery, documents, SOS — guided to the end
- 5Analytics dashboardRevenue, conversion, and exactly where leads leak
- 6Win-backDormant patients reactivated, automatically
One night.
Every patient answered.
After the desk goes home, the messages keep coming — in Spanish, Portuguese, English, long past midnight. Dian answers every one in under 60 seconds, in their own language, and holds the slot. Most clinics lose them to the clock. Reylo replies first.
You win them because you replied first.
Your AI coordinator, always on.
Dian is the team member who never clocks out. She greets every patient instantly, in their language, and runs the relentless coordination work so your people are free for the work only people can do.
Your surgeon’s time is your most valuable asset. Reylo protects it.
Every minute a surgeon spends on admin is a minute not spent operating. Reylo takes the coordination off their plate so they only ever spend time where it truly counts.
Intake, photos and history are gathered and ready before every consult — the surgeon reads, not chases.
Dian drafts the proposal and handles the back-and-forth. The doctor approves; they don't transcribe.
Deposits at booking and timed reminders keep the chair — and the OR — full.
Tighter scheduling puts the surgeon where they're worth most: operating, not coordinating.
Dian runs the loop. Your team runs the care.
Reylo’s AI does not replace your team. It does the relentless coordination so your people are free for the high-touch human moments that actually matter.
- ✓Every lead reply & qualification
- ✓Consult booking
- ✓Intake, photos & labs
- ✓Proposals
- ✓Deposit links & payment confirmation
- ✓Surgery scheduling & pre-op reminders
- ✓Post-op check-ins (Day 1 / 3 / 7 / 30 / 90 / 180)
- ✓Review requests & referral asks
The consult in the room, the operating table, the reassurance at 2pm on day three. The moments a patient remembers forever — handled by people, protected by Reylo.
“The AI doesn’t replace your team — it tells your team exactly when to step in, and gives them the full context when they do.”
Dian handles the overwhelming majority of conversations end to end. For the moments that need a person, she pings your coordinator instantly — with the full thread, the patient’s value, and one-tap takeover.
From the first click to the last referral, one system owns every step.
Reylo runs every step between, before and after — then re-loops the same patient for procedure two, three and four. Your team steps in for the one step that counts.
WhatsApp, Instagram, email — same fast reply.
Patients don’t care which channel they messaged you on. WhatsApp, Instagram, Messenger, LINE, KakaoTalk and WeChat all land in one inbox tied to one patient — and Dian answers each natively, in the patient’s language.
Live in under an hour. Three steps.
Connect, upload your procedures, and Dian takes it from there. No long setup, no IT project.
- 01Connect your channelsLink WhatsApp, Instagram and your payment provider in minutes. No IT project, no migration.
- 02Upload your proceduresAdd your procedures and price list. Dian learns your clinic's services, tone and calendar.
- 03Dian takes it from thereShe starts catching and booking every lead — 24/7, in 40+ languages — and it all lands in one dashboard.
Here is a single lead moving through the dashboard your team will live in — live.
One system for the whole clinic.
Reylo replaces the 8–12 disconnected tools most clinics juggle — the chatbot, the scheduler, the CRM, the reminders, the reactivation, the reporting — with a single platform built around the patient.
Dian works the way your best coordinator would — at the speed software allows.
She greets every lead instantly, speaks their language, knows your procedures and your calendar, and only ever steps back when a conversation should be a human one. Your team stops triaging an inbox and starts looking after the patients in the room.
Nothing reaches your clinic and goes unanswered.
Your fastest team member, always on. Dian answers every new lead in under 60 seconds — day or night, in 40+ languages — qualifying, booking the consult, taking the deposit and handing the thread to your team the moment it needs a human.
The patients you already paid for, brought back. Upload your old list from any CRM or a CSV and Dian re-opens each conversation personally — reminding dormant patients what they wanted, and rebooking them.
WhatsApp, Instagram, Messenger, LINE, KakaoTalk and WeChat all flow into a single inbox tied to one patient record — so nothing slips and nobody has to repeat themselves.
Fewer empty chairs. Dian collects a deposit the moment a consult is booked — so the patients who hold a slot are the patients who turn up.
From first message to full recovery, in one place.
Guided from consult to full recovery. Each patient gets a personal portal that walks them through the REVIVE recovery protocol — milestones, reminders and 24/7 SOS access to your team when something doesn't feel right.
Proposals, surgical plans and e-signed consents tracked per patient and ready before they arrive — no paper chase on the day.
The whole trip, handled. For cross-border patients, Reylo coordinates visa letters, flights, hotels and airport pickup alongside the medical plan — one team for the entire journey.
Turn one treatment into a relationship. Sell and manage memberships, multi-session packages and bundles, with balances and entitlements tracked automatically.
Turn the work you already do into more booked surgeries.
More five-star reviews, without the chasing. Reylo asks happy patients for a review at exactly the right moment and points them to the platforms that matter.
Your best work, organised and ready to convert. Keep a consented before-and-after library your team — and Dian — can draw on to reassure prospective patients.
Know what's on the shelf. Track product and consumable stock against treatments, so you reorder before you run out — not after.
See the whole clinic at a glance. Leads, conversion, revenue — and exactly where patients are leaking — in one calm dashboard instead of ten exports.
Built for patient data. Each clinic runs isolated and encrypted, with role-based access and audit trails — built with GDPR and Singapore PDPA in mind.
The leads you gave up on are still worth money.
You already paid to acquire every one of them. Reactivating a dormant database is the fastest ROI in the building — and Dian does it for you, at scale, overnight.
- 01Upload your old databaseExport your CRM, a spreadsheet, years of dormant WhatsApp contacts — drop in a CSV. No clean-up required.
- 02Dian re-opens the conversationShe reaches out personally to each one — right language, right context, referencing what they originally wanted.
- 03They rebookWarm replies route to your team or book straight in. Patients you'd written off turn back into surgeries.
You don’t have an ads problem. You have a loop problem.
Every clinic spends to fill the top of the funnel, then leaks patients out the sides. Reylo closes the gaps so the patients you already paid for actually book, show up and come back.
- ✓Never miss another lead — Dian answers in under 60 seconds, day or night.
- ✓Free your front desk from routine triage and let them care for the patients in the room.
- ✓Replace 8–12 tools with one system your team and your patients actually use.
- ✓You stay in control — Dian hands clinical or urgent conversations straight to you, with full context.
The hardest coordination problem in aesthetics. Solved.
Cross-border patients run on time zones, languages and a journey that lasts weeks. Reylo holds the whole thing together — from a first message abroad through travel, surgery and recovery at home.
- ✓Answer patients in 40+ languages, natively — no multilingual desk to hire.
- ✓Time-zone-proof: a lead in another country gets a real reply immediately, not tomorrow.
- ✓A built-in travel desk handles visa letters, flights, hotels and airport pickup.
- ✓Recovery from afar — the REVIVE protocol and 24/7 SOS keep patients supported back home.
Live today coordinating Bali-to-Korea patients for Lumiere Aesthetics.
Medical tourism →A whole clinic, running on Reylo.
Live and shipping today — every lead, conversation, booking and recovery in one place your team and your patients actually use. (A stylised peek; the real thing goes deeper.)
Your patient, guided every step
A personal portal that walks each patient through recovery — milestones, what to do next and one-tap help — on phone or desktop, in their language.
Every conversation, one inbox
WhatsApp, Instagram and web chat in a single inbox. Dian handles the routine volume and escalates the threads that need a human — flagged by urgency, with full context — so nothing slips.
Consults, surgeries and recovery — one calendar
Bookings flow straight from chat onto the calendar — consults, OR slots, pre-op, labs and recovery — colour-coded and never double-booked.
Recovery & check-ins
Daily pain and symptom tracking, photo and lab uploads, warning-sign alerts.
Documents & consents
Proposals, surgical plans and e-signed consents, tracked per patient.
Payments & travel
Deposits in local currency, plus visa, flights and pickup for cross-border patients.
Don’t take our word for it. Play the patient.
Role-play an incoming lead and watch how Dian welcomes you, qualifies you, and makes the smart medical call — then see exactly what the CRM did behind the scenes.
Which procedure would you like to role-play?
You play the patient. Watch how Dian qualifies you — and makes the smart medical call.
What does closing the loop add to your year?
Patient conversations, handled responsibly.
Reylo holds real patient data across real borders. The controls are concrete, the boundaries are clear, and your data is always yours to take with you.
Isolated per clinic
Each clinic runs in its own encrypted environment. Patient data is never shared or co-mingled between clinics, and is exportable at any time.
Encrypted in transit & at rest
Conversations and records are encrypted end to end in storage and over the wire, on infrastructure built for healthcare-grade data.
Role-based access & audit logs
Staff see only what their role allows. Every access and change is logged, so you always have a clear, reviewable trail.
Privacy-regime aligned
Built with GDPR-aligned practices and Singapore’s PDPA in mind — appropriate for patients and clinics that span jurisdictions.
Dian gives no medical advice
Clinical, urgent or sensitive conversations are always routed to your team with full context. The AI knows exactly where its edges are.
Your data stays yours
No clawback, no lock-in. Export your contacts, conversations and records whenever you want — during a pilot or after.
Run alongside what you have.
Keep what works.
- 01Onboarding waived. Full white-glove setup, free for early-access clinics.
- 02Two months free. Your first 2 months are on us while we build Reylo around your clinic.
- 03No forced rip-out. Run alongside your CRM, your tools, your existing flows.
- 04Month-to-month. Cancel any time, no questions.
- 05White-glove migration. Our team imports your contacts, your services, your voice.
You keep the platform. We keep working. No clawback. No small print.
Sharper clinics, fewer leaks.
Field notes on speed-to-lead, no-shows and cross-border coordination — what we learn running Dian in a real clinic, written for the people who run one.
Aesthetic patients in 2026 expect a fast, private, well-coordinated experience. Here is what has changed in patient expectations and how clinics can meet it.
Read →
Most clinics overspend on ads while leads they already paid for slip away. Here is where the bucket leaks, and how to seal each gap before booking.
Read →
A surgeon's hours are a clinic's scarcest asset. Here is how an AI coordinator filters and prepares patients so clinicians spend time only where it counts.
Read →Running in a real clinic, right now.
Reylo has been live in production at Lumiere Aesthetics since January 2026. We don’t publish numbers we can’t stand behind — so here is what is simply true today, and the people who put their names to it.
Dr. Eduardo Nunes is a respected aesthetic surgeon and the creator of the REVIVE perioperative protocol built into Reylo. He built his reputation in Brazil, then opened his clinic in Dubai — and makes sure Reylo reflects how real clinics actually run, clinically and operationally.
As our early-access clinics report results, their words and numbers will appear here — attributed, and only when verified.
As our early-access clinics report results, their words and numbers will appear here — attributed, and only when verified.
As our early-access clinics report results, their words and numbers will appear here — attributed, and only when verified.
Industry context — leads contacted within 5 minutes are 21× more likely to qualify (HBR); the average clinic loses roughly $215K/yr to no-shows (AmSpa, 2024). Reylo-specific results are published only once verified.