Medical tourism · cross-border surgery

Coordinate patients across borders.

Cross-border cosmetic surgery is the hardest coordination problem in aesthetics: patients inquiring from another country, in another language, across a journey that runs weeks from first message to recovery. Dian holds that entire loop together — automatically.

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Live · Lumiere Aesthetics · Bali → Korea·40+ languages
The cross-border loopLive
✓Replies in under 60s, across time zones
✓Native answers in 40+ languages
✓Deposits in the patient's currency
✓Post-op check-ins after they fly home
One coordinator, every inbound country — without hiring a multilingual desk.
REYLO / MEDICAL TOURISM · THE PROBLEM
Why cross-border leaks

Four gaps that cost you patients.

01
The time-zone gap
Your best patients are inquiring from another country while your team sleeps. By morning, they've booked with whoever answered first. Dian replies in under 60 seconds, in their time zone, every time.
02
The language gap
A patient writes in Bahasa, English or Korean. A destination clinic can't staff a desk for every language — Dian answers natively in 40+, automatically matching the patient.
03
The distance gap
Cross-border patients can't drop by to rebuild trust. The relationship lives entirely in the thread — so the thread has to be flawless, from first question to passport details to post-op check-in.
04
The journey gap
Pre-op consult abroad, deposit, flights, surgery, recovery back home — weeks of touchpoints across borders. One missed follow-up and the patient quietly cancels. Nothing in the loop gets dropped.
REYLO / MEDICAL TOURISM · THE JOURNEY
First message to recovery

The whole journey, one thread.

Reylo runs a 19-stage pipeline, with an agent watching every stage. For a travelling patient that means nothing stalls between countries.

01
First message, from abroad
An ad click or DM from another country, at any hour. Dian qualifies in the patient's language and books the consult against your real calendar.
02
Consult, deposit & travel
Itemised proposal, deposit in the patient's local currency, and the travel logistics — confirmed in chat, no portal logins, across the time-zone gap.
03
Surgery & in-country care
Day-before reminders, arrival coordination, and the hand-off to your team the moment a conversation turns clinical or urgent.
04
Recovery & referral, back home
Post-op check-ins at the right moments once the patient has flown home — then the introduction that brings the next cross-border patient.
REYLO / MEDICAL TOURISM · PREPARE FROM HOME
The pre-travel workup

Do everything possible before you fly.

Cross-border patients complete their whole pre-op workup from home through the Reylo patient portal — so they arrive ready for surgery, not for paperwork. One trip, not two.

01
Meet your surgeon, remotely
A video consultation before you fly — review your goals, photos and candidacy with the surgeon from your own country.
02
Upload your labs from home
Bloods, scans and tests done locally — plus ID and medical history — uploaded securely through the portal before travelling.
03
Paperwork done in advance
The clinic shares your surgical plan, pre-op instructions and e-consents in the portal ahead of time — nothing waits until you land.
04
Land prepared
A final in-person examination on arrival confirms everything — then surgery. No extra trip just for screening.

Clinically honest: the final in-person examination still happens on arrival. The portal handles the remote prep — screening, video consult, labs and documents — so the only reason to travel is the surgery itself.

One end-to-end journey — portal and travel desk together.

01
Prepare at home
Portal — video consult · labs · documents
02
Travel handled
Travel desk — visa letter · flights · hotel · pickup
03
Arrive ready
Final in-person exam → surgery
04
Recover at home
Portal — guided check-ins through recovery
REYLO / MEDICAL TOURISM · TRUST ACROSS BORDERS
Built for sensitive, cross-border data

Trust is the whole product.

01
Isolated data, per clinic
Each clinic runs in its own encrypted environment. Patient data is exportable at any time and never shared between clinics.
02
GDPR-aligned, PDPA-aware
Built with GDPR-aligned practices and Singapore’s PDPA in mind — appropriate for patients and clinics spanning jurisdictions.
03
Human escalation, always
Clinical or urgent conversations route to your team instantly, with full context. Dian gives no medical advice.
04
A real company behind it
Reylo Pte. Ltd., Singapore. Live in production since January 2026. About Reylo →
See it on your route

Coordinate your next cross-border patient.

Twenty minutes. We'll run Dian on your destinations, your languages and your patient journey — the real system, no slides.

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